SMS Consent & Opt-In Policy

Windsor Management — Last updated March 25, 2026

Who We Are

Windsor Management is a commercial property management company. We use SMS messaging to communicate important information to our tenants regarding their leases, maintenance, and property operations.

How We Collect Consent

We obtain explicit opt-in consent from tenants before sending any SMS messages. Tenant contact information is provided directly by the tenants themselves or received from prior management during property assumption. Consent is collected through the following methods:

Tenant portal registration — When tenants create an account on our tenant communication platform (powered by Quo), they are presented with a clear opt-in checkbox to receive SMS notifications.
Lease onboarding — During the lease execution and onboarding process, tenants may opt in to receive SMS communications from Windsor Management.
Property assumption onboarding — When Windsor Management assumes management of a building, existing tenants are onboarded and given the opportunity to opt in to SMS communications.
Written or electronic request — Tenants may opt in by submitting a written or electronic request to their property management team.

Consent language presented to tenants:

“By providing your mobile phone number and checking this box, you consent to receive SMS text messages from Windsor Management regarding your tenancy, including maintenance updates, service notifications, and property communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.”

Types of Messages Sent

SMS messages from Windsor Management are limited to tenant communications, including:

Maintenance and work order updates (scheduling, status, completion)
Service disruption and emergency notifications
Rent and billing reminders
Property notices and community updates
Lease-related communications

We do not send marketing, promotional, or advertising messages via SMS.

Message Frequency

Message frequency varies based on property activity and tenant interactions. Tenants can expect to receive messages only when there is relevant, actionable information related to their tenancy.

How to Opt Out

Tenants can opt out of SMS messages at any time by:

Replying STOP to any message received from Windsor Management
Contacting their property management team directly
Updating their communication preferences in the tenant portal

Once a tenant opts out, no further SMS messages will be sent unless the tenant re-subscribes.

How to Get Help

For questions about our SMS communications, tenants can:

Reply HELP to any message for assistance
Contact Windsor Management at info@windsorm.com

Privacy

Phone numbers and consent records are stored securely and are not shared with third parties for marketing purposes. SMS messaging is facilitated through our authorized communication platform. For full details, see our Privacy Policy.

This page serves as documentation of Windsor Management’s SMS opt-in and consent practices in compliance with TCPA regulations and carrier requirements.