Is Hiring a Property Manager Right for You?
Should I manage my own rental property or hire a property manager?
It depends on your time, portfolio size, and how hands-on you want to be. Self-managing can work well for a single, simple property, but multiple properties, complex leases, or a full-time job elsewhere is usually when a manager pays for itself — negotiating better vendor rates, lowering operating costs, and taking the mental load off your plate.
How can a property manager increase my NOI (net operating income)?
Mainly through three levers: competitively bidding vendor contracts instead of auto-renewing them, keeping occupancy and lease terms tight, and staying disciplined on CAM (common area maintenance) recovery so expenses don’t quietly erode your return.
Do you have a minimum portfolio size?
No hard minimum — we manage everything from single buildings to multi-property portfolios.
What Property Managers Actually Do
What does a property management company actually do?
A property management company handles leasing coordination, vendor and maintenance oversight, rent collection and delinquency enforcement, monthly financial reporting, and serves as your single point of contact — so you’re not fielding tenant calls yourself.
Do you handle maintenance and repairs, or just collect rent?
Full maintenance oversight. We competitively bid and supervise every vendor contract, not just collections — rent collection is one piece of a much larger operation.
Do you handle leasing?
Yes. We coordinate closely with leasing brokers and own the lease administration side, so deals close cleanly.
Do you screen tenants, and how thoroughly?
We work with trusted, vetted brokers on the leasing side, so screening happens through established relationships we rely on rather than a black-box process.
Will you handle evictions?
Yes. We coordinate closely with the owner throughout the process and escalate appropriately at every step, so nothing moves forward without you.
How do you handle rent collection and delinquent tenants?
Accounts receivable (AR) enforcement is built into every management agreement — consistent follow-up and documented escalation before a delinquency becomes a write-off.
Do you competitively bid vendor contracts, or do you have preferred vendors?
We competitively bid every vendor contract on a regular cycle and supervise performance against it, rather than defaulting to the same vendor year after year.
How do you handle after-hours emergency maintenance?
Every emergency is routed to the right person immediately — your dedicated portfolio manager, our Director of Property Operations, or, if needed, our CEO. Nothing sits unheard or unescalated.
Do you manage office, retail, and industrial properties, or do you specialize?
All three. We match the operating model to the asset — NNN discipline for industrial and a CAM and tenant-experience focus for retail and office.
Communication & Financial Reporting
How often will I get financial reports?
Monthly — full financials, variance commentary, and a property narrative, the same cadence institutional owners expect.
What’s included in your monthly reporting package?
Full financials, variance commentary, and a property narrative, delivered on the same platform institutional owners use — ready to forward to your lender without editing.
How do you handle owner communication?You get one dedicated portfolio manager as your single point of contact, backed by a full team — so a question never goes unanswered because one person is out or overloaded.
Will one person handle my property, or a whole team?
Both. You have one dedicated portfolio manager as your point of contact, backed by our 60-person team, so you’re never stuck waiting on one person’s bandwidth.
Switching Property Management Companies
How long does a management transition take?
We often start on one month’s notice, which gives us time to abstract the leases, connect with tenants, and make the transition smooth. More than a quarter of our properties start “yesterday” — we just need a signed PMA and your EIN, and we can handle the rest with your prior property manager or walk through the data needs directly if you self-manage.
Can you take over mid-year with CAM already in motion?
Yes. We rebuild the recovery setup during transition and true up at reconciliation — owners usually gain money in the process.
What happens to my current tenants during a transition of management companies?
Tenants get more attention during a transition, not less. We connect with them directly from day one, so leases, rent collection, and maintenance requests keep moving smoothly — most tenants feel the improvement before they notice anything has changed at all.
Can you take on a distressed or underperforming property?
Yes. We work with owners and their books, however messy.
Service Area
Where do you manage properties?
We manage properties all over Northern California.
Costs, Fees & Contract Terms
Are there hidden fees?
No. Every fee is disclosed in your management agreement before you sign, so there are no surprise charges buried in the fine print later.
What’s the difference between a management fee and a leasing fee?
A management fee covers the ongoing operation of your property — collections, maintenance, and reporting. A leasing fee is a separate, one-time charge tied to placing a new tenant. We’re upfront about both before you sign.
Can I cancel my property management contract at any time?
Cancellation terms are negotiated directly in your property management agreement (PMA), built around what makes sense for your portfolio.
